Shipping & Returns
Shipping & Returns
Shipping Information
When you place an order with us, you'll be happy to know that we hand select and carefully package your items.
Items will be shipped within 1-3 business days. We use Canada Post as our carrier and they will deliver your package within 2-7 business days after we have shipped your order depending on where in Canada you live.
You will receive an order confirmation email after your order is placed. If your package has a tracking number, we will send it to you via email once it has been issued.
Orders for US may be held at customs and may take 7 -14 business days to arrive.
Shipping and Related Charges
We're so glad you found us!! We ship "worldwide" so if Canada Post ships to you, then we do too! You can double check by preparing a "fake order" in our shop and continue until you are able to enter your shipping information. That will give you a total cost for your location, according to the weight of what you would like to purchase, so you can make a more informed decision about shipping rates. We encourage you to educate yourself about extra VAT or customs charges applied within your country. Many international customers may need to pay these extra fees before they can receive their parcels. Be aware so that you are not caught off-guard by extra charges, or end up having your parcel returned to us because it sat too long "unclaimed" at your local postal service office.
Your shipping seems a little expensive. Can you offer discounts of some kind?
In a word, no, we can't. As a small business doing smaller shipping volumes, we do not qualify for discounts from other carriers. We have shopped around for the best deal for our customers and at this time, Canada Post offers us the lowest prices for care of our products. If we find a better shipping option, know that we will begin using it and pass that savings on to you!!
All shipping costs are calculated at checkout. Orders shipped to international addresses will be quoted shipping costs based on location and the weight and size of the package being shipped.
*Duties and other fees are the responsibility of the purchaser. Please contact your customs authority to find out if any additional import fees or taxes will apply.
Returns
We're not happy until you're happy! If for any reason we didn't meet your expectations, please reach out to us by email bodyhavensoaps@outlook.com and we will do everything we can to correct the issues