Items will be shipped within 1-2 business days. We use Canada Post as our carrier and they will deliver your package within 2-5 business days after we've shipped your order. You will receive email updates with a tracking number as we fulfill and ship your order.
Orders for US may be held at customs and may take 7-14 business days to arrive.
Shipping and Related Charges
I live in a country far away. Do you ship to me? How much will it cost?
We're so glad you found us!! We ship "worldwide" so if Canada Post ships to you, then we do too! You can double check by preparing a "fake order" in our shop and continue until you are able to enter your shipping information. That will give you a total cost for your location, according to the weight of what you would like to purchase, so you can make a more informed decision about shipping rates. We encourage you to educate yourself about extra VAT or customs charges applied within your country. Many international customers may need to pay these extra fees before they can receive their parcels. Be aware so that you are not caught off-guard by extra charges, or end up having your parcel returned to us because it sat too long "unclaimed" at your local postal service office.
Your shipping seems a little expensive. Can you offer discounts of some kind?
In a word, no, we can't. As a small business doing smaller shipping volumes, we do not qualify for discounts from other carriers. We have shopped around for the best deal for our customers and at this time, Canada Post offers us the lowest prices for care of our products. If we find a better shipping option, know that we will begin using it and pass that savings on to you!!
I made three different purchases on the same day, being mailed to the same address. Can you refund some of my shipping costs and package them together?
Yay! There was a refund from you credited to my account! But I'm not sure why it is there. Was there a problem?
As of July 8th, 2020, we are combining orders going to the same address, and refunding any overages of $3.00 or more for those who qualify. Make sure you type in your address exactly the same way on all orders, or our system may not recognize the orders are going to the same location. We will always look for ways to save our customers shipping costs without compromising quality, and we hope this will be another way we can serve you.
Please note: International orders do not qualify!!
We are glad you were able to get the soaps you desired, and understand why someone would order three times in one day. However, due to the way shipping labels and weights of packages are tallied and the nature and restraints of our business, some of you will not qualify for this service and we cannot combine orders or refund those shipping costs.
Oh No! I entered the wrong address on my order!! Can you help?